A clear process for requesting and reviewing refunds for eligible paid Files Converter purchases.
Before you request a refund
This policy applies only to eligible purchases made directly for a Files Converter paid service. Public free tools do not create a payment or refund claim. First check the checkout terms, transaction reference, purchase date, plan, and account email.
How the review works
Submit the request through Contact with the account email, transaction reference, purchase date, and a short explanation. We verify the payment and service history, assess eligibility under the checkout terms and applicable law, then send the decision by email. Never send full card data or a password.
Common eligible situations
A duplicate charge, a confirmed technical failure that prevented use of the paid service after reasonable troubleshooting, or a purchase covered by a mandatory consumer right may qualify. A change of mind, unsupported file outside documented limits, or a completed consumed service may not qualify unless law or the checkout terms say otherwise.
Timing and payment route
Approved refunds return through the original payment method when the provider supports it. Processing time depends on the payment provider, bank, network, and region, so we do not promise an exact arrival date before approval. Currency conversion or external bank fees may be outside our control.
Escalation and records
Reply to the decision email if relevant evidence was missed. Keep the transaction receipt and correspondence until the case closes. Payment disputes filed through a bank can limit what we can change directly, so contacting us first is usually the fastest way to investigate.