Refund policy
This policy applies to optional paid Files Converter plans and does not affect mandatory consumer rights.
Last updated: July 16, 2026Subscription cancellation
You may cancel renewal at any time. Access normally continues until the end of the paid billing period.
Refund requests
If a paid feature did not work as described, contact us within 14 days of the charge with the account email and transaction reference. We review eligible requests individually.
Abuse and usage
Refunds may be declined for substantial completed usage, policy abuse, or charges already refunded or disputed elsewhere, where permitted by law.