Use the secure form for product help, feedback, billing questions, privacy requests, or responsible security reports.
Choose the right topic
Use Tool support for conversion problems, Privacy for data requests, Business for partnerships or paid-service questions, and Security for responsible vulnerability reports. Selecting the closest topic helps route the message correctly.
For faster technical help
Include the exact tool name and URL, browser and operating-system versions, input format, approximate size, steps taken, expected result, and visible error. Test with a small non-sensitive sample if possible. These details are more useful than attaching a confidential file.
Privacy and billing requests
For privacy, use the email connected to the account and describe the action requested. For billing or refunds, include the transaction reference and purchase date, but never full card details. We may verify identity before changing account or personal information.
Responsible security reports
Follow /.well-known/security.txt, describe reproducible steps and impact, and avoid accessing other people’s data or disrupting the service. Do not publish sensitive details before the report can be reviewed. A clear, limited proof is enough.
What happens next
Messages are recorded securely for review and response. Reply time depends on topic, complexity, and current volume. Keep the confirmation and reply in the same email thread so the context and any follow-up steps remain together.